WHAT YOUR CLIENTS REALLY THINK ABOUT YOU

You know you’re great.  You know you’re the expert in your industry.  You know that you can do a good job and give value for money.  You also know that your staff are great at what they do.  You’ve made sure they have the right training and that they know their stuff. So, your clients will think this too, right? Well they might. But have you asked them?  Many of you will have client feedback forms or questionnaires – but do they ask this question: ‘What was your first impression of me (as a business owner) AND/OR my staff’ – if you have employees.

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WHAT WOULD YOU DO IF YOU HAD AN EXTRA FIFTEEN MINUTES IN BED EVERY MORNING?

I’m posing this question because I’ve been reminded of the survey carried out by Marks & Spencer shwopping last year. A client (a banker) told me how delighted she is now she no longer stares blankly into her wardrobe wondering what to wear every morning.  The survey revealed that it takes the average women (I’m guessing they didn’t survey men) seventeen minutes to decide what to wear.  What a waste of valuable time!  I don’t have that amount of time to spare in the morning to put an outfit together and I’m certain you don’t either.

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