WHAT YOUR CLIENTS REALLY THINK ABOUT YOU

You know you’re great.  You know you’re the expert in your industry.  You know that you can do a good job and give value for money.  You also know that your staff are great at what they do.  You’ve made sure they have the right training and that they know their stuff. So, your clients will think this too, right? Well they might. But have you asked them?  Many of you will have client feedback forms or questionnaires – but do they ask this question: ‘What was your first impression of me (as a business owner) AND/OR my staff’ – if you have employees.

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